Description

Join a team that's shaping the future of digital experiences at JPMorgan Chase. You'll drive innovation and deliver impactful web solutions that connect millions of users to our brand. Make your mark by transforming ideas into seamless digital journeys.

As a Senior Business Analyst on the Performance Marketing team, you will work in a dynamic, cross-functional team to drive digital transformation and deliver clear, measurable business impact. You will facilitate agile methodologies, integrate BDD practices to translate stakeholder needs into clear requirements, leverage tools like Figma and Jira, and partner with technical, business, and UX design teams to ensure our digital platforms meet evolving market needs. You will also use approved AI tools and prompt engineering to accelerate analysis, documentation, and communications while maintaining strong controls, traceability, and quality.

Job Responsibilities

• Collaborate with product owners, architects, developers, and UX partners to bridge business goals and technical delivery.
• Lead agile ceremonies including pre-refinement sessions, sprint 0 planning, and (as needed) daily scrum calls.
• Elicit, analyze, and document requirements (epics, features, user stories, acceptance criteria) with end-to-end traceability.
• Apply BDD practices, writing clear "Given-When-Then" scenarios to validate and refine requirements with technical and non-technical partners.
• Leverage Figma and Jira to facilitate design collaboration and maintain a well-groomed delivery backlog.
• Use approved AI tools to accelerate BA workflows (meeting summaries, requirement drafts, backlog notes, data exploration hypotheses, and test case outlines) with human review and sign-off.
• Design and iterate prompts for BA delivery (decomposition, edge-case discovery, test scenario generation, and release notes) using structured outputs (tables/JSON) and rubric-based evaluation.
• Build and maintain reusable assets (story templates, UAT script skeletons, stakeholder update formats, and prompt libraries) for recurring BA workflows.
• Partner with platform teams to gather requirements and author improvement suggestions; support developers on technical improvements, performance optimization, and refactoring as needed.
• Evaluate change impacts through impact/gap analyses; identify risks, document mitigations, and present recommendations to stakeholders.
• Track and analyze delivery KPIs (ticket fallout/quality, capacity such as points per developer per sprint, and first-time testing pass rate) and communicate insights to improve outcomes.

Required qualifications, capabilities and skills

• Bachelor's degree in Business, Computer Science, or a related field, or equivalent experience.
• Demonstrate experience in business analysis and data analytics.
• Use Jira, Figma, and data analysis tools (e.g., MS Excel) proficiently.
• Translate design concepts into clear, actionable technical specifications.
• Write clear BDD scenarios ("Given-When-Then") and measurable acceptance criteria.
• Facilitate agile ceremonies and support agile delivery practices (Scrum/Kanban).
• Apply approved AI tools to improve BA throughput and quality with clear examples of impact.
• Apply strong prompt engineering skills (constraints, few-shot examples, structured outputs such as tables/JSON, rubric-based evaluation).
• Validate AI-generated outputs for accuracy, completeness, bias, and compliance; ensure human review and sign-off.
• Communicate effectively with technical and non-technical stakeholders.
• Manage multiple priorities in a fast-paced, dynamic environment.

Preferred qualifications, capabilities and skills

• Hold agile certifications (e.g., Scrum, Kanban) or significant agile experience.
• Use advanced data visualization tools (e.g., Tableau, Power BI).
• Bring familiarity with financial or digital marketing environments.
• Work effectively with remote or globally dispersed teams.
• Support technical refactoring and/or system modernization initiatives.
• Stay current on emerging digital trends and technologies.
• Develop assistants and/or agent-style workflow automations (multi-step tool-using workflows) under appropriate governance (nice-to-have).

Additional Information

• Support both project-based and BAU operational requests.
• Contribute to high-profile client initiatives.
• Work in an inclusive, collaborative team environment.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.\n