Description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking, Consumer Card Technology team, you serve in a critical leadership role by delivering advanced technology solutions as an individual and as a technical coach and mentor to a team of highly-skilled and motivated software engineers. As an expert in your field, you are responsible for critical technology solutions across multiple technical areas within the Card Authorizations team in support of the firm's business objectives.

Job responsibilities

• Own the release lifecycle end-to-end - from planning and scheduling through deployment, validation, and post-release monitoring across Card Auth systems (VTS, Tandem, Mainframe).
• Drive release governance - establish and enforce release readiness criteria, entry/exit gates, change management standards, and rollback procedures.
• Facilitate cross-functional coordination - act as the central point of contact across Development, Testing, Infrastructure, Production Support, and Business stakeholders to align on scope, timelines, dependencies, and risk.
• Manage release calendars and cadence - maintain a structured release schedule, manage competing priorities, and ensure releases are sequenced to minimize risk and maximize throughput.
• Lead Go/No-Go decisions - aggregate test results, defect metrics, environment readiness, and stakeholder sign-offs to drive confident, data-backed release decisions.
• Identify and mitigate release risks - proactively surface blockers, dependency conflicts, environment issues, and resource constraints, drive resolution with urgency.
• Drive continuous improvement - conduct release retrospectives, track release health metrics (cycle time, rollback rate, defect leakage), and implement process improvements to increase release velocity and reliability.
• Manage escalations - serve as the escalation point for release-related issues; communicate status, impact, and resolution plans to leadership with clarity and confidence.
• Partner with Test Engineering - ensure automation gates, regression results, and defect metrics are integrated into the release decision framework.
• Maintain release documentation - ensure release notes, deployment runbooks, configuration changes, and audit trails are complete and accessible.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5 years of applied experience•
• Hands-on Release Management experience in large-scale, mission-critical environments
• Demonstrate a proven track record of managing releases across distributed systems and mainframe platforms
• Operate effectively in environments with high transaction volumes and zero-downtime expectations, employing robust rollback and disaster recovery strategies.
• Maintain strong understanding of CI/CD pipelines, deployment automation, and release orchestration tools (e.g., Jenkins, Spinnaker, uDeploy, or equivalent).
• Lead Go/No-Go decisions by aggregating test results, defect metrics, environment readiness, and stakeholder signoffs to drive confident, data-backed release decisions.
• Communicate effectively translate technical release details into clear, concise updates for leadership and non-technical stakeholders while serving as the escalation point for release-related issues.
• Employ a metrics-driven mindset use data (release health, defect trends, cycle time, rollback rate, defect leakage) to drive decisions and continuous improvement.
• Exhibit exceptional facilitation skills proactive, resourceful, and calm under pressure when making decisions in high-stakes, time-sensitive situations (production incidents, hotfixes, emergency releases).

Preferred qualifications, capabilities, and skills

• Experience in payments, card processing, or financial services.
• Ability to drive technical strategy and influence engineering best practices across teams.
• Strong stakeholder management and the ability to align technical solutions with business goals.
• Demonstrated knowledge and experience with Credit Card technologies and processes

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.