Description

As a Technology Support Analyst within the Production Management team, you will demonstrate technical and operational expertise in the Rates, Commodities, Currencies exchange, and FX Options businesses of JPMorgan. You will collaborate closely with both Technology and Business partners to ensure timely analysis and resolution of daily issues, providing day-to-day support for trade processing, risk, and market data issues. You will manage application releases, handle crisis events, and ensure effective monitoring and system hygiene, all while maintaining global relationships with various support teams and business users.

Job Responsibilities:

• Support global applications customers within the production environment, including an extensive and practical understanding of the application
• Maintain global relationships with various other support teams as well as business users.
• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
• Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
• Adopt a DevOps culture to accomplish final solutions to repetitive problems.
• Interface with Business users as necessary for defining requirements and streamlining design.
• Modify and enhance existing system to incorporate new functionality and to optimize them for performance.
• Provide production support by identify root cause and propose solutions.
• Establish working relationships with various application teams and key team members and across the technology organization as appropriate.
• Interact with different business groups like Product Control, Finance, Market Risk, Front-office and Middle-office users.

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Strong analytical skills.
• Client Oriented.
• Solid Organizational skills; detailed oriented and great reading comprehension.
• Capable of handling changes/uncertainty by quickly adapting to new processes.
• PL/SQL or SQL.
• Knowledge in Git, Unix, Linux, Java
• Basic knowledge of AWS, CloudWatch and Datadog

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework

Our Corporate & Investment Bank relies on innovators to develop technology supporting major corporations, governments, and institutions globally. You'll create solutions for a bank managing $18 trillion in assets and $393 billion in deposits. At JPMorgan Chase & Co., you're part of a leading tech company with 40,000+ technologists in 14 global hubs, working on projects from enterprise technology to cybersecurity and cloud development. We invest over $9.5 billion annually in technology, fostering innovation that transforms financial services. Join us to advance your career in a diverse, global tech team addressing significant challenges worldwide.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.