Description

Job Title

Project Manager Implementation & Performance** All CVs must be submitted in English**

About the Business Area/Department:

Within Travel Unit, Travel Distribution Customer Operations (CMO) unites all world-wide activities related to the customer journey, from onboarding new solutions to everyday usage, therefore playing a key role in all the steps of the customer relationship: from the acquisition of the customer to adoption (Delivery) and then retention (Customer Services).

Our Implementation Service (IMP) organization is part of the Delivery, and our mission is to enable customer success by delivering optimal and efficient services around our portfolio, enabling them to maximize the benefit of our offering and ensure highly satisfying customer operational relationship.

Within this organization, you will be part of the Implementation Projects and Performance team that aims to provide Project Managers for IMP complex projects (migration, decommissioning...), to coordinate IMP Strategic Streams (performance, automation, AI...) and to manage Transversal programs (from outside CMO) for IMP.

Summary of the role:

Leader role within the implementation project team through the definition and planning phases and then monitor and control its strategic projects to completion using Project Management methodology. Responsible for problem resolution and project success.

In this role you'll:

• Build and manage the implementation project core team.
• Ensure coordinated action between Amadeus organization, external parties and customer implementation groups.
• Centralize and follow-up technical issues.
• Refine and finalize the implementation project scope with the Program manager and Sponsor.
• Identify all activities necessary to produce all project deliverables.
• Size the implementation project (implementation and gap activity).
• Estimate and identify resources with participating line organization units.
• Build and validate detailed implementation project planning.
• Consolidate and follow-up implementation project planning, resources, issues.
• Define and follow-up implementation reporting (reporting structure and content, etc.).
• Monitor project and ensure the quality of project deliverables.
• Evaluate internal and external project risks and propose mitigation actions.
• Communicate and report on project resources, progress, risks and costs to Program manager and Sponsor.
• Escalate any issue impacting costs, project delivery timeline or scope to Program manager and Sponsor.
• Support Program manager to implement CR structure for financial purposes.
• Attend Customer Project Status meeting and Project Steering Committee.

About the ideal candidate:

• Degree in Computer Sciences, Software Engineering or Business school, or equivalent work experience.
• Good professional spoken and written English level.
• + 3 years of experience as IT Project Manager.
• Ability to develop and manage project plans, stakeholder coordination, and risk mitigation.
• Understanding of software development cycles, product integration, and system onboarding.
• Experience with MS Project (or equivalent), Excel, PowerPoint, Copilot (or equivalent GenAI) and collaboration platforms (e.g., ServiceNow, Jira).
• Skilled in producing high-quality project documentation (e.g. in Confluence, SharePoint), risk logs, and performance reports.
• Empowering team members, ensuring role clarity, and driving accountability.
• Comfortable navigating internal procedures and implementation workflows. Capable to work in a multicultural, global environment.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.