Description

POSITION OBJECTIVE 

Working under general direction, the Application and Enrollment Coordinator is primarily responsible for providing professional and high-quality front-line customer service and admission support to prospective and admitted students at the Weatherhead School of Management. The application and enrollment coordinator will (1) support the student life cycle from prospect to applicant through enrollment; (2) manage the application process for all the management school applicants; (3) and interact positively and professionally with all university constituents, both internal and external, including prospective students and their families, current students, faculty, staff and the general public, in-person, on the phone, or electronically.

ESSENTIAL FUNCTIONS

Manage assimilation and flow of the application process. Process all domestic and international applications for admission; update applicant statuses, prepare applicant files and track throughout the review process. Process admitted student enrollment confirmations and support incoming students during the onboarding process. (48%)
Handle complex applicant questions. Provide professional correspondence to advise students of outstanding application materials, application status, and respond to frequently asked questions. Prepare, send out, and maintain admission and scholarship award letters for incoming and returning students. Regularly maintain prospective student, applicant and admitted student data. (20%)
Prepare application documents for admissions committee. (10%)
Record and process all decisions for application from the admission committee meetings; prepare tuition deposits, I-20 documentation for visa processing and other documents required to onboard incoming students, provide scholarship for memos. (10%)
Ensure accuracy of information, which is used in weekly, and annual management reports and ranking surveys. Develop application and admission reports for benchmarking and year over year comparison. Analyze and measure the success of application and onboard processes. Provide input on ways to improve the processes. (7%)
 

NONESSENTIAL FUNCITONS

Provide annual updates for the website such as admissions deadlines, application instructions and frequently asked questions. (5%)
Perform other duties as assigned. (<1%)
 

CONTACTS 

Department: Frequent and continuous contact with all personnel in immediate department, recruitment, dean¿s office, faculty, staff and students.

University: Frequent contact with university departments and personnel including but not limited to university technology and the university registrar¿s office.

External: Regular contact with potential applicants, alumni, community constituents and vendors to provide information and answer questions as needed. 

Students: Daily contact with current and potential students to provide information, troubleshoot problems with the student information system (SIS) when needed, and research queries.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibility.

REQUIRED SKILLS

Excellent organizational, time management and customer service skills.
Excellent oral and written communication skills.
High attention to detail and accuracy in work product.
Demonstrated ability to multi-task and perform successfully in an extremely fast paced and dynamic environment.
Critical thinking skills.
Experience evaluation processes, working with data sets and conducting analysis.
Proficient in Microsoft Office (excellent spreadsheet and database skills). 
Proficient in Hobson¿s or similar enrollment application software.
Ability to collaborate with colleagues to produce a high quality end product.
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
Ability to meet consistent attendance. 
Ability to interact with colleagues, supervisors, and customers face to face. 
 

WORKING CONDITIONS

Dynamic and fast-paced team environment. Majority of admissions related tasks must be completed within 1 to 2 business-day turnaround to achieve high level of customer service.

Requirements

QUALIFICAITONS

Experience: 5 or more years of experience in higher education environment and/or sales operations. Training in office application software preferred.

Education: High school education required; Bachelor's degree preferred.